We don’t offer inbound phone support so we don’t have a telephone number you can call, but we do make calls to help you when needed. Just go to Xero Central and, if the support articles don’t answer your question, you can get in touch with your details and ask us to phone you. When you’re looking for answers, start by searching support articles in Xero Central.
How to talk to Xero by phone
Simply type your question into the search bar and you’ll see a number of articles come up based on what the search engine knows about you from your Xero account. There’s no charge for the support provided by the Xero support team, whether it’s online or over the phone. Your accountant or bookkeeper may also offer help as part of their services to you. But anyone or any website claiming to be the official Xero support channel and charging for support is acting fraudulently.
Xero Beautiful Business Fund winners for 2023 unveiled
With Thriday, you can focus on growing your business while leaving accounting to the experts. Thriday is a cloud-based accounting software designed to simplify bookkeeping for small business owners. It’s a great alternative to Xero and MYOB, with features that make managing your finances, invoicing, and paying bills easy. In this post, we’ll show you how to contact Xero, MYOB, and Thriday’s customer support. We’ll also explore the benefits of using Thriday and why it could be the perfect accounting software for your small business.
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You can provide your phone number, or we’ll ask for it if talking to you direct will help. We do call customers when it helps, but we first make sure that the right person is dealing with your question, and they have all the necessary information. If you’re looking for an alternative to Xero and MYOB, Thriday is an excellent choice. Thriday offers a range of features that make it easy for small business owners to manage their finances, invoicing, and payroll. Thriday also provides excellent customer support, with various ways to contact their team.
While each software has unique features and benefits, the availability and quality of customer support are crucial factors to consider when choosing. Just let us know the preferred time to call and which country you’re in. But if you come across a customer support phone number on the web that claims to be the official Xero support number, it’s a scam, and they may try to charge you for help if you call it. Xero doesn’t have a support phone number and doesn’t charge customers for support.
The Code Zone (UK) offers online and local coding clubs for kids aged six and upwards and is the global winner in the ‘Upskilling for the future’ category. Through the clubs, kids can learn to code in a fun and inclusive way while equipping them with critical thinking and problem-solving skills. The funding will help The Code Zone recruit and train more mentors and open more clubs to reach more children.
Xero and MYOB offer reliable customer support for technical issues related to the software, while Thriday goes above and beyond by providing excellent support for all aspects of the software. Thriday is also an affordable and modern alternative to Xero and MYOB, making it an ideal option for small businesses looking to automate their accounting processes. Find out how much you could save on accounting and tax by switching to Thriday with this tax quiz. Managing your finances is an essential part of running a small business. Fortunately, various accounting software options are available in Australia, including Xero, MYOB, and Thriday.
The Bowling Club (New Zealand) is a community eatery offering $4 meals—or free for anyone in need and this year’s global winner in the ‘Strengthening community connection’ category. Originally a food truck, it now serves an average of 900 meals per night with a team of 23 staff members. The funding will go towards a new blast chiller and storage to help meet growing community needs. You told us how important it was to know when to expect a response from our customer experience team, so we provide a real-time estimate of when we’ll be able to get back to you. Many of our customers often go looking for a phone number to call to get support. While we don’t have an inbound support phone number, we do call customers when it helps.
- Book a free call with our resident tax expert Laura, to make tax time, relax time.
- When you’re looking for answers, start by searching the support articles in Xero Central.
- If the suggested articles don’t provide the information you’re looking for, you can still contact Xero Support.
- Other statuses include ‘action required’ where we’ve asked for more information from you, and ‘call scheduled’ if a specialist has arranged a time to call you.
But first we want to make sure that we have the right person looking into your question, and they have all the necessary information – so you’re not waiting on hold or being passed around departments. When you contact xero support raise a case you can request a call, or we’ll ask for your phone number if we think talking to you directly will help. Prosthetic Art Technology (Australia) is the ‘Trailblazing with technology’ global winner.
If the support articles don’t have the information you need, scroll to the bottom of the article and you’ll find the option to contact Xero support. Here you can fill out a form that is sent to the customer experience team who will triage it and assign it to the next available specialist with the right skills to help you. Most of our customer experience specialists have a degree-level accounting background so you can be assured that they have the technical knowledge to help with your case. If you’ve got questions about how Xero can help your business, first, start a free trial to get a Xero login. You can then go to the support center, Xero Central, to raise a case with the support team. If you’re considering switching to Thriday, their customer support team is readily available to assist you in making the transition.
Your use of the Xero services is subject to the Xero Terms of Use and your use of the Hubdoc services is subject to the Hubdoc Terms of Use. If you’ve got questions while in trial, our small business specialists can help. Join our team of the world’s best thinkers, creators and educators who are changing the way small business is done globally. Find out more about working at Xero or send an email to and someone from the talent team will get in touch. When you click on a case to see more detail, it displays the messages between you and Xero support, the status of your case and when you can expect a response.
