The Rise of Chatbots in Hospitality for Revamping the Guest Experience By Robert Reitknecht
The Ultimate Guide to Chatbots in Hotel Industry To do so, several Artificial Intelligence (AI)-based solutions (e.g., chatbots) are getting space in the market [2]. A chatbot is a computer program able to entertain a natural language-based conversation with a human. The ancestor of modern chatbots dates back to the 60s when Joseph Weizenbaum developed ELIZA [38]. … Leer más
